Lucky Mister Casino Terms & Conditions

Last Updated: January 1, 2026
Effective Date: January 1, 2026

Welcome to Lucky Mister Casino. These Terms & Conditions govern your use of our online casino services. By accessing the Lucky Mister Casino website, creating an account, or using our services, you agree to be bound by these terms. Please read them carefully before proceeding.

Important Notice: Lucky Mister Casino operates under a licence issued by the UK Gambling Commission (Licence Number: UKGC/2026/XXXXX). We are committed to providing a safe, fair, and responsible gaming environment for all players in the United Kingdom.

1. Definitions and Interpretation

1.1 Definitions

In these Terms & Conditions, unless the context otherwise requires:

  • "Lucky Mister Casino", "Lucky Mister", "we", "us", or "our" refers to the operator of the Lucky Mister Casino website and services.
  • "Player", "you", or "your" refers to any individual who registers an account or uses Lucky Mister Casino services.
  • "Account" means the personal gaming account created by a Player upon registration.
  • "Website" refers to the Lucky Mister Casino online platform accessible via web browsers and the Lucky Mister app.
  • "Games" means all casino games, slots, table games, and live dealer games available on Lucky Mister Casino.
  • "Bonus" refers to any promotional offer, Lucky Mister bonus, free spins, or incentive provided by us.
  • "Balance" means the total funds available in your Account for wagering.

1.2 Agreement

These Terms & Conditions constitute a legally binding agreement between you and Lucky Mister Casino. By using our services, you acknowledge that you have read, understood, and agreed to comply with all terms herein.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 18 years of age to create an account and use Lucky Mister Casino services. We strictly prohibit underage gambling and will verify your age during the registration process. Any Account found to be held by a person under 18 will be immediately suspended, and all funds forfeited.

2.2 Jurisdiction

Lucky Mister Casino services are available exclusively to residents of the United Kingdom. Players must be physically located within UK territory when accessing our services. We use geo-location technology to verify your location.

2.3 Registration Requirements

To register for Lucky Mister login access, you must provide:

  • Accurate personal information (full legal name, date of birth, address)
  • Valid email address and mobile phone number
  • Government-issued identification for verification purposes
  • Proof of address (utility bill, bank statement, etc.)

2.4 One Account Per Player

Each Player is permitted only one Account with Lucky Mister Casino. Creating multiple accounts is strictly prohibited and may result in account suspension and forfeiture of funds. If we discover duplicate accounts, we reserve the right to close all accounts and void any winnings.

2.5 Account Security

You are responsible for maintaining the confidentiality of your Lucky Mister login credentials. Any activity conducted through your Account will be deemed your responsibility. You must notify us immediately if you suspect unauthorized access to your Account.

3. Deposits and Withdrawals

3.1 Accepted Payment Methods

Lucky Mister Casino accepts the following payment methods for UK players:

  • Debit cards (Visa, Mastercard)
  • E-wallets (PayPal, Skrill, Neteller)
  • Bank transfers
  • Pay by mobile (Boku, Siru Mobile)

Note: Credit cards are not accepted in accordance with UK Gambling Commission regulations effective April 2020.

3.2 Deposit Limits

Deposit Type Minimum Amount Maximum Amount Processing Time
Debit Card £10 £5,000 per transaction Instant
E-Wallet £10 £10,000 per transaction Instant
Bank Transfer £20 £50,000 per transaction 1-3 business days
Pay by Mobile £10 £30 per day Instant

3.3 Withdrawal Process

Withdrawals from Lucky Mister Casino must be requested through your Account dashboard. All withdrawal requests are subject to:

  • Identity verification (KYC procedures)
  • Compliance with bonus wagering requirements
  • Anti-money laundering checks
  • Minimum withdrawal amount of £10

3.4 Withdrawal Processing Times

  • E-Wallets: 24-48 hours
  • Debit Cards: 3-5 business days
  • Bank Transfers: 3-7 business days

3.5 Withdrawal to Source

In accordance with UK Gambling Commission regulations, withdrawals must be made to the same payment method used for deposits where possible. This is an anti-money laundering requirement that we strictly enforce.

4. Bonuses and Promotions

4.1 Lucky Mister Bonus Terms

All Lucky Mister bonus offers are subject to specific terms and conditions, including:

  • Minimum deposit requirements
  • Wagering requirements (typically 35x-50x)
  • Game contribution percentages
  • Maximum bet limits while bonus is active
  • Time limits for completion
  • Maximum withdrawal amounts from bonus winnings

4.2 Welcome Bonus

New players at Lucky Mister Casino may be eligible for a welcome bonus upon first deposit. Specific terms for the welcome offer include:

  • Available to new UK players only
  • Minimum deposit of £10 required
  • Wagering requirement of 35x (bonus + deposit)
  • Valid for 30 days from activation
  • Maximum bet £5 per spin while bonus active

4.3 Bonus Abuse

We reserve the right to void bonuses and winnings if we suspect bonus abuse, including but not limited to:

  • Creating multiple accounts to claim bonuses
  • Using irregular betting patterns
  • Colluding with other players
  • Exploiting software errors or glitches

4.4 Opting Out

Players may choose to opt out of receiving bonuses by contacting customer support or adjusting their Account preferences. Once opted out, bonuses will not be automatically credited to your Account.

5. Game Rules and Fair Play

5.1 Game Integrity

All games at Lucky Mister Casino use certified Random Number Generators (RNG) to ensure fair and random outcomes. Our games are regularly tested by independent auditing companies to verify their integrity.

5.2 Return to Player (RTP)

Each game displays its theoretical Return to Player percentage. Lucky Mister Casino games have RTPs ranging from 94% to 99%, depending on the specific game. RTP information is available in each game's information section.

5.3 Game Malfunction

In the event of a game malfunction or technical error:

  • All affected bets will be void
  • Stakes will be returned to affected players
  • Lucky Mister Casino holds no liability for losses due to technical failures
  • Players must report malfunctions immediately to customer support

5.4 Disconnections

If you experience a disconnection during gameplay:

  • Your bet and game round will remain active for 24 hours
  • You can resume the game by logging back into your Account
  • If the game round completes during disconnection, results will be settled according to game outcome
  • Stakes will be returned if the game cannot determine an outcome

6. Responsible Gaming

6.1 Commitment to Responsible Gaming

Lucky Mister Casino is committed to promoting responsible gambling and preventing problem gambling. We provide tools and resources to help players maintain control over their gaming activity.

6.2 Self-Exclusion

Players can request self-exclusion from Lucky Mister Casino for periods of:

  • 6 months
  • 1 year
  • 5 years
  • Permanent exclusion

During self-exclusion, you will not be able to access your Account, and we will remove you from all marketing communications. For UK-wide self-exclusion, we recommend registering with GAMSTOP.

6.3 Deposit Limits

Players can set daily, weekly, or monthly deposit limits through their Account settings. Limit increases are subject to a 24-hour cooling-off period. Limit decreases take effect immediately.

6.4 Time-Out

Players can take a temporary break from Lucky Mister Casino by requesting a time-out period of 24 hours, 7 days, or 30 days. During this time, your Account will be temporarily suspended.

6.5 Reality Checks

We provide optional reality check reminders that notify you of time spent playing. You can configure these notifications in your Account settings.

7. Account Suspension and Closure

7.1 Suspension by Lucky Mister Casino

We reserve the right to suspend or close your Account if:

  • You breach these Terms & Conditions
  • We suspect fraudulent activity
  • We cannot verify your identity
  • You provide false or misleading information
  • You engage in collusion or cheating
  • You use the Lucky Mister app or website from a prohibited jurisdiction

7.2 Voluntary Account Closure

You may request to close your Account at any time by contacting customer support. Upon closure:

  • All pending bets will be settled
  • Your remaining balance will be returned to you (subject to verification)
  • Active bonuses will be forfeited
  • You will be removed from marketing communications

7.3 Dormant Accounts

Accounts with no login activity for 12 consecutive months will be classified as dormant. We may charge a monthly dormancy fee of £5 after notifying you via email. To reactivate a dormant account, contact customer support.

8. Privacy and Data Protection

8.1 Data Collection

Lucky Mister Casino collects and processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We collect information necessary to:

  • Verify your identity and age
  • Process transactions and payments
  • Comply with legal and regulatory obligations
  • Prevent fraud and money laundering
  • Provide customer support
  • Send marketing communications (with your consent)

8.2 Data Security

We employ industry-standard security measures to protect your personal information, including SSL encryption, secure servers, and regular security audits.

8.3 Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in our Privacy Policy and to comply with legal obligations. Transaction records are retained for 6 years in accordance with UK Gambling Commission requirements.

8.4 Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Object to processing of your data
  • Request data portability
  • Withdraw consent for marketing communications

9. Intellectual Property

9.1 Ownership

All content on the Lucky Mister Casino website and Lucky Mister app, including but not limited to software, graphics, logos, text, and trademarks, is the property of Lucky Mister Casino or its licensors and is protected by copyright, trademark, and other intellectual property laws.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use Lucky Mister Casino services for personal entertainment purposes only. You may not:

  • Copy, reproduce, or distribute any content from our website
  • Modify, reverse engineer, or decompile our software
  • Use our trademarks or branding without written permission
  • Create derivative works based on our content

10. Prohibited Activities

10.1 Unlawful Use

You agree not to use Lucky Mister Casino services for any unlawful or prohibited purpose, including but not limited to:

  • Money laundering or terrorist financing
  • Fraud or identity theft
  • Collusion with other players
  • Using automated software or bots
  • Hacking or attempting to breach security measures
  • Exploiting software errors or glitches

10.2 Account Sharing

Sharing your Lucky Mister login credentials with third parties is strictly prohibited. Your Account is for your personal use only.

10.3 Offensive Conduct

We maintain a zero-tolerance policy for abusive, threatening, or offensive behavior toward other players or staff. Such conduct may result in immediate account suspension.

11. Complaints and Disputes

11.1 Internal Complaints Process

If you have a complaint about Lucky Mister Casino services:

  1. Contact our customer support team via live chat, email, or phone
  2. Provide detailed information about your complaint
  3. We will acknowledge your complaint within 24 hours
  4. We aim to resolve complaints within 7 business days

11.2 Escalation

If you are not satisfied with our resolution, you may escalate your complaint to:

  • Independent Betting Adjudication Service (IBAS)
    Website: www.ibas-uk.com
    Email: adjudication@ibas-uk.co.uk
  • UK Gambling Commission
    Website: www.gamblingcommission.gov.uk
    Email: info@gamblingcommission.gov.uk

11.3 Alternative Dispute Resolution

Lucky Mister Casino is committed to resolving disputes through alternative dispute resolution methods before pursuing legal action.

12. Limitation of Liability

12.1 Service Availability

Lucky Mister Casino strives to provide uninterrupted service but does not guarantee that our website or Lucky Mister app will be available at all times. We are not liable for service interruptions due to:

  • Scheduled maintenance
  • Technical failures
  • Internet connectivity issues
  • Force majeure events

12.2 Maximum Liability

Our maximum liability to you for any claim arising from these Terms & Conditions shall not exceed the total amount deposited into your Account during the 12 months preceding the claim.

12.3 Exclusions

Nothing in these Terms & Conditions excludes or limits our liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded under UK law

13. Changes to Terms & Conditions

13.1 Right to Modify

Lucky Mister Casino reserves the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website. We will notify registered players of material changes via email or Account notification.

13.2 Continued Use

Your continued use of Lucky Mister Casino services after changes are posted constitutes acceptance of the modified terms. If you do not agree to the changes, you must close your Account.

14. Governing Law and Jurisdiction

14.1 Applicable Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.

14.2 Jurisdiction

Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. General Provisions

15.1 Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.2 Waiver

Our failure to enforce any provision of these Terms & Conditions does not constitute a waiver of that provision or our right to enforce it in the future.

15.3 Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any specific game rules, constitute the entire agreement between you and Lucky Mister Casino.

15.4 Assignment

You may not assign or transfer your rights or obligations under these Terms & Conditions without our prior written consent. We may assign our rights and obligations to any third party without your consent.

16. Contact Information

If you have questions about these Terms & Conditions, please contact Lucky Mister Casino:

  • Customer Support: Available 24/7 via live chat on our website
  • Email: support@luckymistercasino.co.uk
  • Postal Address: Lucky Mister Casino, Gaming House, 123 Casino Street, London, UK, EC1A 1BB
  • UK Gambling Commission Licence: UKGC/2026/XXXXX
18+ Only. Gamble Responsibly.
Lucky Mister Casino is committed to responsible gambling. If you feel you may have a gambling problem, please visit BeGambleAware.org or contact the National Gambling Helpline at 0808 8020 133. You can also self-exclude via GAMSTOP.

By using Lucky Mister Casino services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. Thank you for choosing Lucky Mister Casino.